FEELITS Refund Policy

1. 30-Day Quality Guarantee

All FEELITS products are covered by our 30-Day Quality Guarantee.

If a product has a verified quality or order issue and you contact us within 30 days of delivery, you may choose:

• A full refund for the affected product; or
• A complimentary replacement.

Eligible issues may include:

• Manufacturing defects
• Defective stitching, fabric or hardware
• Damage present upon delivery
• An incorrect product, color or size sent by FEELITS
• A product missing from your order

Natural variations in the texture, color or luster of genuine silk are not normally considered quality defects. Damage caused by wear, alteration, improper care or failure to follow the washing instructions is not covered by this commercial guarantee.

2. No Return Required for Quality Issues

Products with verified quality or order issues do not need to be returned.

FEELITS may request your order details, a description of the issue and clear photos of the product or its label to verify the request. We will not ask for photos of intimate apparel being worn.

Once approved, you may receive a refund to your original payment method or choose a complimentary replacement.

3. First-Order Panty Fit Promise

The First-Pair Size Confidence benefit is designed for customers whose first FEELITS panties purchase does not fit as expected.

Once an eligible request is confirmed, FEELITS will send an electronic store gift card directly to the email address used for the order.

The gift-card value will equal the actual product price paid for one eligible pair after discounts. Original shipping charges, taxes, duties and promotional gift values are not included.

The customer may use the gift card on feelits.com to purchase a larger size, select a roomier panties style or choose another available product.

No return of the panties is required.

Please see our Returns & Exchanges page for the complete eligibility requirements.

4. Refunds for Eligible Standard Returns

Eligible non-intimate products may be returned within 30 days of delivery if they meet all return conditions.

The product must be:

• Unworn and unused
• Unwashed and unaltered
• In its original condition
• Returned with its original tags, packaging and accessories

Refunds for standard returns are issued after the returned product has been received and inspected by FEELITS.

Customers must contact us for approval and return instructions before sending a product back.

5. Intimate Apparel: Always New, Never Resold

Every intimate item sent by FEELITS is brand-new and has never been previously worn or returned by another customer.

Panties, underwear, bras, bralettes and sleepwear are worn directly or closely against the body. To protect the health, privacy and confidence of every customer, FEELITS never restocks or resells intimate apparel previously sent to another customer.

To maintain this new-product-only standard, we cannot provide standard change-of-mind or general fit refunds for:

• Panties and underwear
• Bras and bralettes
• Sleepwear and other intimate apparel

This restriction does not affect:

• Refunds or replacements for verified quality or order issues
• Eligible replacements under our First-Order Panty Fit Promise
• Mandatory consumer rights applicable to your purchase

6. Refund Amounts and Shipping Charges

Verified Quality or Order Issues

For an approved quality-related refund:

• The full amount paid for the affected product will be refunded
• The product does not need to be returned
• No return shipping charge will apply
• The refund will be issued to the original payment method

If you choose a replacement instead, standard replacement shipping will be complimentary.

Eligible Standard Returns

For an approved non-quality return:

• The amount paid for the returned product after discounts will be refunded
• Original shipping charges are normally non-refundable
• Return shipping is the customer’s responsibility
• The refund will be issued after the returned product has been received and inspected

If a discount was applied across multiple products, the refund will be calculated based on the final amount paid for the returned product.

7. How to Request a Refund

Email support@feelits.com within the applicable request period and provide:

• Your order number
• The product name, color and size
• The reason for your request
• A brief description of the issue
• Clear photos of the product, packaging or label where relevant

FEELITS may request additional information reasonably required to verify your request.

Please do not return a product until our customer care team has approved the return and provided the correct return address and instructions.

8. Refund Review and Processing

After receiving the required information, our customer care team will normally review your request within 1–3 business days.

Approved refunds are issued to the original payment method used for the order.

After FEELITS processes the refund, your bank or payment provider may require approximately 5–10 business days to display the funds in your account. Actual processing times vary by provider and country.

9. When a Refund May Be Declined

A request under this commercial policy may be declined if:

• It is submitted outside the applicable 30-day period
• A quality or order issue cannot be reasonably verified
• The damage resulted from wear, misuse, alteration or improper care
• A standard return shows signs of wear, washing or use
• Required tags, packaging or accessories are missing from an eligible standard return
• A refund or replacement has already been provided for the same issue
• There is reasonable evidence of fraudulent or abusive use of the policy

FEELITS will not decline a request where doing so would conflict with mandatory consumer rights applicable to the purchase.

10. Your Consumer Rights

The FEELITS 30-Day Quality Guarantee and First-Order Panty Fit Promise are additional customer care benefits. They do not replace, restrict or shorten any mandatory consumer rights available under applicable law.

EU and Other Mandatory Refund Rights

Customers protected by mandatory consumer laws may have additional cancellation, withdrawal, repair, replacement or refund rights.

Eligible European Union consumers may submit a withdrawal request through the electronic withdrawal method provided on our EU Right of Withdrawal page.

Where a refund is required under applicable law, FEELITS will refund the required amount using the original payment method unless the customer expressly agrees otherwise.

Mandatory consumer rights are not replaced by the First-Pair Size Confidence e-gift card or restricted by this voluntary policy.